GenerousTickets Privacy Policy

What This Privacy Policy Covers

This policy covers how GenerousTickets, Inc. ("GenerousTickets," "we," "us," or "our") treats personal information that it collects and receives on generoustickets.com. We are not in the business of selling information about you: we use information shared with us for the sole purpose of running and improving our services. This notice tells you what information we collect, steps we take to protect and secure it, how we use and share information, and finally, how you can contact us with questions or concerns.

Information We Gather

  1. GenerousTickets collects personal information when you register with us, use GenerousTickets products or services or post content on a GenerousTickets web site or blog. This information is limited to your email address, name, billing address and and any information you post on your site. Your password is stored securely using a salted, variable work factor, one-way hash function.
  2. GenerousTickets may also collect personal information if you enter into promotions or sweepstakes.
  3. GenerousTickets automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request. We also collect other use information as part of our analytics services, in order to improve the service. However, we do not link such information to any personally identifiable information you submit while on our site.
  4. GenerousTickets may collect billing information when purchase tickets or make a donation, which may include your name, address, telephone number, credit card details, and other information that is necessary in order to process the transaction. Under no circumstance do we store any of your sensitive credit card details.
  5. GenerousTickets uses information for the following general purposes: products and services provision, identification and authentication, services improvement, support, contact, research, and anonymous reporting.

Google Analytics

This website uses Google Analytics, a web analytics and user engagement service provided by Google. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google Analytics on servers in the United States. Google Analytics will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google Analytics may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google Analytics’s behalf. Google Analytics will not associate your IP address with any other data held by Google Analytics. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google Analytics in the manner and for the purposes set out above.

Billing Information

Should you purchase tickets or make a donation through GenerousTickets, we require your billing information in order to process the transaction. We will retain the last 4 digits of your credit card number and credit card type and billing address, so that you may identify that card used in the future. We do not store any other billing information, as this information is discarded after your transaction has been processed by Stripe.com.

Stripe.com will store your billing information on their secure payment gateway for as long as necessary to carry out the terms of your subscription. Should you cancel your subscription, your billing information will be immediately removed by Stripe.com

All transactions are processed over an industry standard SSL/TLS connection, with a minimum of 128-bit encryption.

IP Address

GenerousTickets occasionally obtains IP addresses from users depending upon how you access our web sites. IP addresses, browser and session information may be used for various purposes, including to:

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive.

If you reject all cookies, you may not be able to use GenerousTickets services or products that require you to "sign in" and you may not be able to take full advantage of all offerings. You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set.

GenerousTickets uses its own cookies for a number of purposes, including to:

Information Use, Sharing and Disclosure

GenerousTickets does not share personal information we learn about you from your use of the GenerousTickets web sites, products and services with others except as described in this policy.

We do not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes.

GenerousTickets may use or share your personal information where it is necessary to complete a transaction, to operate or improve the GenerousTickets products and services, or to do something that you have asked us to do. We use other third parties such as a credit card processing company to bill you for goods and services. These third parties are prohibited from using your personally identifiable information for promotional purposes.

From time to time, GenerousTickets or a partner may sponsor a promotion, sweepstake or contest on GenerousTickets. You may be asked to provide personal information including name, email address or home address or to answer questions in order to participate. This information will be used strictly for the purpose of notifying and arranging delivery of promotional items to the person selected.

You may opt out of emails you receive from GenerousTickets or any of our partners for promotions, sweepstakes, contests or newsletters by emailing support@generoustickets.com

When you register for GenerousTickets, we collect user-submitted account information such as your email address to identify users and send notifications related to the use of the service.

When you post content on a GenerousTickets web site, you have the ability to post content which may include personally identifiable information about yourself. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@generoustickets.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

GenerousTickets may share personally identifiable information about you under the following circumstances:

We may share your personal information to respond to subpoenas, court orders, or legal process, to establish or exercise our legal rights or, defend against legal claims and if in our judgment in such circumstances disclosure is required or appropriate.

We may share your personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our various terms of use, or as otherwise required by law.

As we continue to develop our business, we may also buy or sell all or part of our business. In such transactions, personally identifiable information you have shared with us is generally one of the business assets that will be transferred. The transferred personally identifiable information will remain subject to the promises made in this privacy policy or subsequent policies to which you have consented.

Changes to this Privacy Policy

GenerousTickets may revise, modify or update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your particular GenerousTickets account or by placing a prominent notice on our site prior to the change becoming effective.

Links to 3rd Party Sites

Our site includes links to other web sites whose privacy practices may differ from those of GenerousTickets, Inc. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and the Twitter share button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Confidentiality and Security

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make efforts to ensure security on our systems.

We use physical, electronic, and procedural safeguards to protect personal information about you.

In certain areas, GenerousTickets uses industry-standard SSL-encryption to protect data transmissions. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

If GenerousTickets learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using GenerousTickets or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of those sites, products and services. We may post a notice on our applicable web sites if a security breach occurs. If this happens, you will need a web browser enabling you to view the applicable web sites. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at support@generoustickets.com.

Changing your Preferences and Personal Information

You can edit your account information with GenerousTickets at any time.

You can delete your applicable account by emailing support@generoustickets.com; we will retain your information for as long as your account is active or as needed to provide you services, however, please note that some personal information, primarily your contact information, may remain in our records to the extent necessary to protect our legal interests or document compliance with regulatory requirements.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete such information by making the change on our user account page, or by emailing our Customer Support at support@generoustickets.com.

Contacting GenerousTickets

If you have a privacy concern regarding GenerousTickets, or this policy, and if you cannot satisfactorily resolve it through the use of the site, products or services, you can write to us by email at support@generoustickets.com.

Last updated on August 26th, 2016.